Return Policy

Return & Refund Policy

We stand behind the quality of our products. If you experience a product quality issue, please contact us at customer@roasterycoast.com within 14 days of delivery with your order number and details regarding the issue.

Returns

Because we sell food products, we can only accept returns of products that are unopened, unused, and in their original packaging. Products must be returned within 14 days of delivery.

Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrectly shipped.

Opened Products

For food safety reasons, opened or partially consumed products are not eligible for return due to preference, taste, or change of mind.

If you believe an opened product is defective, damaged, stale, rancid, or otherwise has a quality issue, please contact us. We may request photographs, the LOT number, Best By date, and other information necessary to investigate the issue. Depending on the circumstances, we may provide a replacement or refund for the affected product.

Refunds

Approved refunds are generally issued within 2 business days after the returned product has been received and reviewed. Original shipping charges and return shipping costs are non-refundable unless the return is due to our error or a verified product quality issue.